Question 1

Order Value Minimum

Accepted Answer

Our minimum order value is $100 AUD excl gst and freight.

Should your order be below this amount you will be unable to checkout and finalise your order.

Question 2

Product minimums

Accepted Answer

Some products come in packs.  Please read the description carefully as in some case when you select " Quantity 1" e.g. the quantity might consist of a multiple number of single products.

Question 3

Pre-ordering products

Accepted Answer

You are able to place orders online for out of stock items as a pre-order.

The description will include an approximate date when the product will be shipped.

We will contact you with expected delivery dates if these dates change.

All pre-orders will be fulfilled in order of purchase.

Question 4

Payment

Accepted Answer

We accepts payments via all major credit cards and PayPal.

All payments are to be made upfront before product is shipped.

Question 5

Return policy

Accepted Answer

Please check your delivery carefully within 7 days of receipt as goods may be returned only if found to be delivered faulty or there was an error in delivery.

No refunds will be provided for a change of mind or for an incorrect choice.

If the product is found to be faulty it will be replaced and if we are unable to replace it a credit will be issued.

Please contact us via email bom2107@sarahfielke.com before returning item(s) and let us know the invoice number and reason for your return. Items being returned are shipped at the customers cost.

Question 6

Shipping

Accepted Answer

Freight & handling charges are applied based on your delivery location and are applied at checkout.

All wholesale orders are despatched from Australia via Australia Post. Orders cannot be delivered to PO Boxes.

The BOM books are printed on demand in the region of delivery and will be sent separate to other parts of the order. BOM books take up to two weeks to be delivered.

Depending on stock, all orders will be sent out within a week and depending on where you are in the world may tkae a few weeks to be delivered.

Shipping is charged by weight and all will have tracking.

Question 7

Customer support

Accepted Answer

If you have any questions or need help with the website or orders, please contact us at bom2107@sarahfielke.com (bom2107@sarahfielke.com)or fill out the contact from HERE. (https://wholesale.sarahfielke.com/contact)

As we are based in Australia, depending on the time of day or day of the week, we may take up to 48 hour to contact back.

FAQs